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Multi-channel retailer, The White Company, selects Retail Assist for store systems helpdesk and hardware maintenance
Published 18th September 2008
Retail-only solutions and services provider, Retail Assist, has announced that it has secured a three-year contract from The White Company to maintain the retailer’s store systems hardware in partnership with Toshiba TEC Corporation.
The White Company is one of the UK’s fastest-growing multi-channel retailers. What began in 1994 as a concept for beautifully designed affordable home accessories, principally in white, has become a benchmark for the lifestyle market. The White Company is today one of the UK’s pre-eminent brands with 21 retail outlets, 16 brochures per year and a thriving online store.
Marc Harper is IT Support Manager at The White Company. He explains: “Following our selection of new software for point-of-sale and back-office, we looked hard at our existing hardware maintenance services. We didn’t feel confident that these services were cost-effective and responsive, could maintain a stable store environment, and were capable of underpinning our expansion plans.”
The White Company has subsequently chosen Toshiba TEC to deliver on-site hardware maintenance for 54 tills and 31 PCs, via Retail Assist. The service operates between the hours of 09.00 to 17.30 Monday to Saturday and 11.00 to 17.30 on Sundays.
Through a dedicated telephone number for The White Company, Retail Assist proactively manages store maintenance calls via its Help Desk and coordinates Toshiba TEC’s activity to deliver against service level agreements. As the primary point of contact, Retail Assist provides an account management service and is responsible for call management through to resolution. It also looks after all stores-based communications as well as call reporting and supplier management. Bespoke reporting creates real-time status statistics on every call.
www.retail-assist.com & www.merret.com
Retail Assist is a leading retail-only solutions and services company, providing UK and international retailers with end-to-end business applications plus a comprehensive range of services that reduce costs, optimise retail operations and support higher revenues.
The company recently became the first retail-only IT services provider to be awarded ISO 20000 accreditation by the BSI.
Retail Assist clients include Harvey Nichols, Selfridges, World Duty Free, Paperchase, adams kids, Warehouse, Principles, The Shoe Studio, Oasis, Coast, Thresher Group, Odin Retail, Tec7, Bodas, Burberry, A|Wear and La Senza.
In Products, it excels in developing, integrating, deploying and supporting customised Head Office and Supply Chain systems that extend from merchandising through replenishment and finance to e-commerce. These include its award-winning Merret supply chain solution. Merret is a real-time, multi-currency, multi-channel merchandising, warehousing and stock control solution that covers all areas of the retail supply process with the exception of EPoS. Through working with third-parties, Retail Assist also integrates and delivers EPoS systems. Merret capabilities include product content, purchasing, warehousing, replenishment, inward and outward distribution, store back-office, retail financials, in-season planning, CRM data capture and reporting, and business intelligence.
In Managed Services, Retail Assist’s proven offerings include 24/7 Help Desk, Technical Services, Operations, Data Centre, Hardware Maintenance, and Disaster Recovery.
The company’s Managed Solutions division brings together hardware, software applications and services in a cost-effective package for smaller retailers. This provides them with the advantages and levels of service usually only experienced by large companies. Solutions are hosted and costed as affordable, revenue-based expenditure.